Open Application - Customer Service Consultant DACH & International
- Remote, Hybrid
- Amsterdam, Noord-Holland, Netherlands
- Cologne, Nordrhein-Westfalen, Germany
- Dusseldorf, Nordrhein-Westfalen, Germany
- Bonn, Nordrhein-Westfalen, Germany
+3 more- Client Success
Job description
Make the World Healthier – Join Our Team!
Imagine working at Virtuagym, a leading SaaS company in the digital health and fitness sector. Our goal? To make the world healthier and happier. As we are growing in the DACH market, we are always on the look out for new talent to join our CS DACH Team!
Even though we are not actively hiring at the moment, we look forward to get in touch with you already for future positions in our CS team.
Your Job
As a Customer Service Consultant DACH & International, you are the hero for our German-speaking customers and also support international markets. You use your language skills and tools to provide excellent support and ensure customer satisfaction.
Your Mission
Imagine working at Virtuagym, a leading SaaS company in the digital health and fitness sector. Our goal? To make the world healthier and happier. As we are growing in the DACH market, we are always on the look out for new talent to join our CS DACH Team!
Even though we are not actively hiring at the moment, we look forward to get in touch with you already for future positions in our CS team.
Your Job
As a Customer Service Consultant DACH & International, you are the hero for our German-speaking customers and also support international markets. You use your language skills and tools to provide excellent support and ensure customer satisfaction.
Your Mission
- Supporting customers via phone and email
- Collaborating with the product department to solve issues
- Building and maintaining strong customer relationships
- Finding creative solutions to customer problems
- Upselling and cross-selling to maximize customer lifetime value
- Handling cancellation risks and payment-related issues
- Contributing to process improvements through your feedback
Job requirements
What You Bring To The Team
- Technical understanding and logical thinking
- Problem-solving skills and attention to detail
- Excellent German and good English skills
- Positive attitude and adaptability
- Experience in SaaS/software support
Why Virtuagym?
🌎 Remote-Friendly: Work from home in the Netherlands or Germany, or in our office in the heart of Amsterdam.
🌎 Remote-Friendly: Work from home in the Netherlands or Germany, or in our office in the heart of Amsterdam.
🌴 Vacation: 25 paid vacation days per year, with the option to buy additional days.
💻 Equipment: Home office setup and hardware provided.
💪 Health Program: Gym contributions and free workouts.
✈ Work-Life Balance: Work up to 12 weeks per year abroad.
💬 Coaching: Unlimited access to on-demand coaching with psychologists.
😎Culture: Flat hierarchy, many development opportunities, international atmosphere, and regular events.
About Virtuagym
Virtuagym is a rapidly growing innovator in the health and fitness sector with a strong vision. Our international team in Amsterdam and Medellin passionately works to make the world a better place.
Ready to Change the World?
Apply now and join a dynamic and friendly team. Click on "Apply for this position" and we will get back to you within 10 days. If you have any questions, contact us at recruitment@virtuagym.com.
💻 Equipment: Home office setup and hardware provided.
💪 Health Program: Gym contributions and free workouts.
✈ Work-Life Balance: Work up to 12 weeks per year abroad.
💬 Coaching: Unlimited access to on-demand coaching with psychologists.
😎Culture: Flat hierarchy, many development opportunities, international atmosphere, and regular events.
About Virtuagym
Virtuagym is a rapidly growing innovator in the health and fitness sector with a strong vision. Our international team in Amsterdam and Medellin passionately works to make the world a better place.
Ready to Change the World?
Apply now and join a dynamic and friendly team. Click on "Apply for this position" and we will get back to you within 10 days. If you have any questions, contact us at recruitment@virtuagym.com.
Please note that we do not collaborate with third parties.
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