Customer Success Manager NorthAm

As Virtuagym keeps on growing, we are now looking for a new face to complement our Customer Success team. As Customer Success Manager, you will be the first point of contact for our North American customers and manage their success! Will you join us in our quest to create a healthier and happier world?

This is a remote position (within Colombia), where you will be working for our Medellin office. We are looking for a full-time employee. We are a remote-friendly company, meaning you can work from your home (within Colombia) at all times. Additionally, you can work from any location (within the same time zone) you want up to 4 weeks at a time for a maximum of 12 weeks in a year. 

What this role looks like

As a Customer Success Manager for the NorthAm market, you will be a key player responsible for the success, growth, and development of Virtuagym as well as establishing a strong connection with our customers. You will add to the process of engaging and motivating our customers to use our software and retain our customer base every day. 

You will be proactively engaging with our customer base and analyzing activities to improve the experience, expand their usage, and keep them satisfied with Virtuagym. 

Additionally, you will be managing some of our Enterprise customers, ensuring their business goals are met as efficiently and effectively as possible. Acting as their consultant, you will take a proactive approach to optimize their use of Virtuagym and drive them to success, through regular meetings, bi-yearly business reviews and close collaboration with Product.

Some of your key tasks as a Customer Success Manager

• Develop a trusted advisor relationship with customers helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.

• Manage the onboarding process, training and implementation.

• Maintain an in-depth understanding of our product and speak with customers about the most relevant features or functionalities for their specific requirements.

• Act as a product champion, driving adoption by being a true expert and advisor.

• Proactively engage with your customers to identify expansion opportunities.

• Increase renewals and reduce churn by early identification, escalation, and mitigation of risks.

• Be the voice of the customers by collecting and managing feedback/requests, NPS improvement, and analyzing reviews.

What you will bring to the team

• Prior work experience as a Customer Success Manager, +1 year experience;

• Fluent language skills in English, any additional languages are a bonus;

• Experience in a SaaS environment, ideally in the fitness branch;

• You are a true problem solver with great emphatic skills, who can easily build a trustful relation with our customers;

• Affinity with health, fitness, or software is a big plus;

• Easy to work with and a get things done mentality.

Here’s why you should join our team!

Benefits:

🌎 Remote-friendly: you can work from home in Colombia whenever you like.

🍫 Enjoy a twice a week snack box or fruit basket

🌴 21 holidays (on a US based holidays calendar, based on a full-time contract).

🏡 A one time working from home allowance.

💻 We provide your home office set-up hardware.

💪 The Virtuagym Health Program: a monthly contribution towards your gym subscription, and a full Virtuagym at Work Premium Access.

✈ Work from abroad for up to 12 weeks a year with a maximum of 4 consecutive weeks in LATAM or even Around the World!.

💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.

Cultural perks:

📈 Many opportunities for personal and professional growth within the company.

😎 A fun, healthy, and international work environment made up of over 35+ nationalities.

🗣 We believe in a flat hierarchy with room to take ownership: your voice will be truly heard.

⚽ Organized Virtuagym sports events throughout the year.

🎉 Awesome company events such as New Year's dinners, summer outings etc.

Ready to join us?
Please do not hesitate to apply by clicking the ‘Apply for this Job’ button below! We will get back to your application within 10 working days.

For any questions on the vacancy, please get in touch with the recruitment team at recruitment@virtuagym.com.