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Team Lead Account Management

Netherlands, Noord-Holland, AmsterdamSales

Job description

As Virtuagym keeps on growing we’re looking for a Team Lead of our Account Management team. This is a lead by example role which will gradually move into a full people management position as you scale your team. The main goal of your team is to grow their book of business through upsell strategies, as well as to retain their customer base and increase customer happiness. This is an opportunity to make a huge impact on our organization and gain a ton of experience on the way! Are you passionate about scaling teams, building processes and do you love sales? Then this might just be the perfect role for you!

This is a remote position (within the Netherlands), where you will be working for our Amsterdam office. We are looking for a full-time employee. We are a remote-friendly company, meaning you can work from your home at all times within the Netherlands. Additionally, you can work from any location you want within Europe up to 4 weeks at a time for a maximum of 12 weeks in a year.

About Virtuagym

Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.

Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a scale-up, we embrace our diversity, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 180+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO.

Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale. Here, at Virtuagym, we are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a joyful and energetic team.

What this role looks like

You will work closely together with our sales and CS leaders to build our very first account management (sales) team. Your goal is to grow our expansion revenue globally by implementing strategies to upsell extra modules to our existing customers base. Based on data and market research you will identify in which market to expand your team and which products to focus on. This also means that you will be heavily involved in cross departmental projects that impact the success of Account Management.

Some of your key tasks

  • Take full ownership for the global implementation and success of Account Management within Virtuagym.

  • Lead by example to drive expansion revenue to experience first hand what works and what not.

  • Work closely together with our CRO to set OKRs for your department.

  • Define processes and procedures for your AM team.

  • Hire, train and support the AM team.

  • Work with the operations team to improve our toolstack.

  • Create a forecast and set targets to grow expansion revenue.

  • Keep track of results and report on them.

  • Be the go to person within the company for customer expansion revenue.

Job requirements

  • 2+ years of experience in sales or account management.

  • 2+ years Experience in a leadership position.

  • A strong understanding of the health and fitness industry.

  • Strong project management skills.

  • You are very detailed oriented, but you can also zoom out and see the big picture.

  • Understanding of solution-based consultative sales in a SaaS environment.

  • Experience working in a high velocity B2B (SMB) environment.

  • Excellent telephone manner, experience selling over the phone.

  • Strong presentation skills and high interest in tech.

  • Full professional fluency in Dutch or German.

  • Full professional fluency in English.

  • Value feedback and thrive on constant improvement and learning.

  • Strong work ethic, and a self-driven desire to succeed.

Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you!

Here’s why you should come work with us

Next to being inspired daily by talented and motivated colleagues and having plenty of opportunities for personal and professional growth, these are the main Virtuagym perks:

  • Join one of the fastest-growing SaaS scale-ups within the awesome fitness tech domain!;

  • Join a diverse and international team made up of over 30 nationalities, working in an informal and fun environment;

  • We are remote-friendly: with our hybrid working policy you can work from your home within the Netherlands, the office or any other location you want within Europe up to 4 weeks at a time for a maximum of 12 weeks in a year. And we provide your home office set-up and a working from home allowance.

  • Please note: even though we are remote-friendly, we can only hire people who live in the Netherlands/are open to move to the Netherlands and hold a Dutch citizen service number (BSN);

  • We provide 25 paid holidays per year (based on a full-time contract), the option to buy extra vacation days when you used all your holidays for that year, 8% holiday allowance and a pension plan;

  • The opportunity to grow fast within the company, including a lot of support from the management team and the opportunity to keep developing yourself;

  • Stay healthy with our Gym benefits: we provide a great package to choose from a wide range of gym options (ClassPass, Trainmore, Onefit etc.) including a monthly contribution towards your gym subscription, free weekly padel classes, a Friends & Family gym discount, free video-on-demand workouts and unlimited access to on-demand coaching with psychologists via chat, phone or video call through the platform OpenUp;

  • We love to learn: join our knowledge exchange sessions, Lunch & Learn sessions for personal development, the Virtuagym Circle and more;

  • You will be part of a joyful and passionate team, where we share and celebrate success together and organize awesome company events such as new years dinners, halloween parties, ski trips and way more!

Ready to join us?

Please do not hesitate to apply by clicking the ‘Apply for this Job’ button below! We will get back to your application within 10 working days.

For any questions on the vacancy, please get in touch with the recruitment team at

The hiring process

The hiring process for this role consists of:

- A screening with our Recruitment team.

- A first interview with our Director of Sales and our CRO.

- A final interview with one of our C-level Executives.

* Please note that we do not collaborate with third parties to fill this vacancy, so third parties are kindly asked not to contact us about this role.