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Key Account Team Lead - Americas

Colombia, Antioquia, MedellinKey Accounts

Job description

Virtuagym is one of the leading and fastest growing innovators in the digital health and fitness domain, offering a Software as a Service (SaaS) solution and multiple native apps to users worldwide. We serve over 15 million end-users, 35,000 trainers and more than 7,000 health clubs around the globe.

As a scale-up, we offer great freedom and autonomy to take ownership of projects and to develop your skills and experience with us. Our talented staff of 200+ is based out of two locations: Amsterdam, NL, and Medellin, CO. We love to keep the company culture dynamic, informal and fun.

Virtuagym is a scale-up growing every year. The primary focus of our Medellín office is to manage the North and South American market.

Are you looking for a challenging role in an international company located in Medellin, with lots of growth potential? We are now looking for a Key Account Team Lead - AMERICAS (post-sale) to join our Medellin-based team in our efforts to make the world a healthier and happier place. Will you join us in our quest to create a healthier and happier world?

This is a remote position (within Colombia), where you will be working for our Medellin office. We are looking for a full-time employee. We are a remote-friendly company, meaning you can work from your home at all times within Colombia. However, every now and then it would be amazing to work together with the team from our beautiful workspace in the city of Medellin.

What the role is all about

As our Key Account Team Lead you will be responsible for relationship management of maximum 6 or 8 of our largest accounts, as well as leading and coaching your fellow team members. So after the daily team stand-up you work on some emails from your clients, and before you know it, your day continues with a meeting with the Product Development team to discuss features for our accounts. You will also own the success metrics and drive the strategy and initiatives to achieve a healthy product option of our software. 

After a well-deserved lunch it is time to get in touch with some representatives of one of our accounts and their key account manager. Your final task of the day is to have one-on-ones with your team members where you help them think along with challenging client situations. With your own experience in Key Account Management (post-sale) you love coaching your colleagues on a daily basis. You identify where they can develop themselves and establish an open feedback culture. Before you go home, you sit down with your Enterprise Sales colleague to discuss the pipeline and to identify which colleagues can pick up which account. What a challenging, but fun day!

Job requirements

Who are you? 

  • 3+ years experience in a strategic customer-facing role within either Customer Support, Customer Success, Account Management.

  • 2+ years of experience in building and leading a high-performance team with a team size of over 5

  • Highly customer-centric and believes in building a long term relationship with customers

  • Strong people (management) skills: you care about your team, are keen to share knowledge and are open to giving and receiving continuous feedback

  • Great communicator in English (native-level), and a true relationship builder, both externally and internally

  • You recognize yourself in the competencies resourceful, planning and organization, empathy, proactive and leadership

  • Ability to prioritize quickly and an eye for optimization of processes and tools to reduce inefficiency  - you see the bigger picture

  • Result-driven and like to keep things lean and efficient

  • Like coaching others using your experience to establish a solid team

  • Working independently, but also motivated to bring the team to a higher level


Here's why you should come work with us

Next to being inspired daily by talented and motivated colleagues and having plenty of opportunities for personal and professional growth, these are the main Virtuagym perks:

  • You’ll be joining a diverse and international team made up of over 30 nationalities across our offices in Amsterdam and Medellin, working in an informal and fun environment;

  • We are remote-friendly; working from home is an option, but during COVID times we are fully remote;

  • Great freedom and autonomy to take ownership, make decisions and have major impact

  • We provide a full-time contract and a pension plan;

  • An opportunity for dynamic career growth with a lot of support from the management team;

  • Stay healthy with our Health Program: we provide a monthly contribution towards your gym subscription and a Friends & Family gym discount.

  • We love to learn: join our knowledge exchange sessions, Lunch and Learn sessions for personal development, and more.


Are you ready to join us?

Apply NOW by clicking on the ‘Apply for this Job’ button below and send us your CV and motivation letter in English!

We will get back to your application within 10 working days.


In case of any questions, don't hesitate to reach out via