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Customer Success Manager International

Medellin, Antioquia, ColombiaClient Success

Job description

Are you ready to make a global impact and foster success in the digital health and fitness realm? Virtuagym, a leading SaaS company in the industry, is seeking a new face to complement our Client Success team. As Customer Success Manager in our Customer Success Team, you will be the first point of contact for our international customers and manage their success! Will you join us in our quest to create a healthier and happier world?


Although you will be working for our Colombian office, we are a remote-friendly company! This means you can work from home within Colombia whenever you want. You can also join your colleagues in our Medellin office. It is completely up to you!


What this role looks like


As a Customer Success Manager for the International market, you will be a key player responsible for the success, growth, and development of Virtuagym as well as establishing a strong connection with our customers. You will add to the process of engaging and motivating our customers to use our software and retaining our customer base every day.

You will be proactively engaging with our customer base and analyzing activities to improve the experience, expand their usage, and keep them satisfied with Virtuagym.


Some of your key tasks as a Customer Success Manager

  • Analyze and monitor customer accounts in your own book of business by identifying risks/opportunities and managing the customer health score;

  • Be the voice of the customers by collecting and managing feedback/requests, NPS improvement, and analyzing reviews;

  • Maintain the relationship with the customers and manage the customer lifecycle;

  • Nurturing unhappy customers back to good health through trajectories of training, consulting, and regular check-ins;

  • Increase renewals, drive feature adoption and churn reduction;

  • Product champion, being able to drive adoption by being a true expert and advisor;

  • Extensive collaboration with onboarding, service, content and product teams.

Job requirements

What you will bring to the team

  • Prior work experience as a customer success manager, +1 year experience;

  • Fluent language skills in Spanish and English, an additional language (Dutch, German, French) would be a huge plus;

  • Experience in a SaaS environment, ideally in the fitness branch;

  • You are a true problem solver with great emphatic skills, who can easily build a trustful relation with our customers;

  • Affinity with health, fitness, or software is a big plus;

  • Easy to work with and a get things done mentality.


Here’s why you should join our team!

Benefits:

🌎 Remote-friendly: you can work from home in Colombia whenever you like.
🌮 21 holidays (on a US based holidays calendar, based on a full-time contract).

🏡 A one time working from home allowance.

đŸ’» We provide your home office set-up hardware.

đŸ’Ș The Virtuagym Health Program: a monthly contribution towards your gym subscription, and a full Virtuagym at Work Premium Access.

✈ Work from abroad for up to 12 weeks a year with a maximum of 4 consecutive weeks in LATAM or even Around the World!.

💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.


Cultural perks:

📈 Many opportunities for personal and professional growth within the company.

😎 A fun, healthy, and international work environment made up of over 35+ nationalities.

🗣 We believe in a flat hierarchy with room to take ownership: your voice will be truly heard.

⚜ Organized Virtuagym sports events throughout the year.

🎉 Awesome company events such as New Year's dinners, summer outings etc.

About Virtuagym
Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.


Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a scale-up, we embrace our diversity, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 200+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO. The primary focus of our MedellĂ­n office is to manage the North and South American market.


Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale. At Virtuagym everyone can grow, whatever background you bring with you. We are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a joyful and energetic team.


Ready to join us?
Please do not hesitate to apply by clicking the ‘Apply for this Job’ button below! We will get back to your application within 10 working days.

For any questions on the vacancy, please get in touch with the recruitment team at recruitment@virtuagym.com.


Once you’ve submitted your application, please keep an eye on your inbox. Please also check the promotion and spam folders to avoid missing any communication.

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