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Customer Success Manager DACH

Netherlands, Noord-Holland, AmsterdamSales

Job description

As Virtuagym keeps on growing, we’re looking for a Customer Success Manager to join our team in Amsterdam. You are passionate about building strong relationships with your customers in the health and fitness industry. You provide them with recommendations on how to build the right tactics to move their business forward and you help them see the value in our broad offering of (software) tools to ensure business growth. As Customer Success Manager it is your main goal to grow your book of business through upsell strategies as well as to retain your customer base and increase their happiness.

This is a remote position (within the Netherlands), where you will be working for our Amsterdam office. We are a remote-friendly company, meaning you can work from your home whenever you want, and of course at our office (with rooftop terrace) that is located in the heart of Amsterdam. It’s up to you! Additionally, you can work from any location you want within Europe up until 4 weeks at a time for a maximum of 12 weeks in a year.

What this role looks like

You will be in charge of managing a book of customers within the health and fitness industry such as fitness clubs and boutique studios. Your goal is to retain these customers, to mitigate churn and upsell the customers on additional modules. In addition, you will be tasked with migrating customers to more advanced software platforms where applicable.

Meet some of the people you will work with

Some of your key tasks as a Customer Success Manager

  • Serve as the lead point of contact for your customers;

  • Engage with existing customers through high velocity outbound prospecting to up-sell, renew and cross sell;

  • Keep track of upsell opportunities through a defined sales process within to achieve and surpass your monthly targets;

  • Demonstrate software solutions to your customers, from core products to modules, to payment solutions and upgrades;

  • Coach merchants to grow their business by providing tailored and structured recommendations to achieve those goals;

  • Build a trusted advisor relationship with your customers and identify upsell opportunities;

  • Negotiate contracts and close agreements to maximize the growth of your book of business;

  • Guide customers through their upgrade path from basic platforms to our more advanced all in one platforms;

  • Demonstrate an in-depth understanding of industry trends and act as a trusted advisor who leads one-­on-­one screen sharing presentations;

  • Collaborate with our Customer Success team to identify accounts at risk and prevent churn;

  • Track key book of business metrics.

Job requirements

What you will bring to the Sales team

  • 2+ years of experience in a quota-carrying sales role;
  • Understanding of solution-based consultative sales in a SaaS environment;

  • Experience working in a high velocity B2B (SMB) environment;

  • Excellent telephone manner, experience selling over the phone;

  • Strong presentation skills and high interest in tech;

  • You’re a fluent German speaker and speak English on a fluent level;

  • An understanding of the health and fitness industry;

  • Strong attention to detail;

  • Value feedback and thrive on constant improvement and learning;

  • Strong work ethic, and a self-driven desire to succeed;

  • Committed to a culture of positivity and high performance;

  • Ability to work with a big portfolio of customers and work well under pressure;

  • Ability to use and other technologies to manage and organize pipeline would be a big plus.

Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you!

Here’s why you should come work with us

Next to being inspired daily by talented and motivated colleagues and having plenty of opportunities for personal and professional growth, these are the main Virtuagym perks:

  • Competitive salary with an exciting performance-based bonus structure;

  • Fun, growth and a healthy work environment. Including a lot of support from the management team and the opportunity to keep developing yourself;

  • Join one of the fastest-growing SaaS scale-ups within the awesome fitness tech domain and a diverse and international team made up of over 30 nationalities;

  • Flat hierarchy with room to take ownership: your voice will be truly heard;

  • We are remote-friendly: with our hybrid working policy you can work from your home in the Netherlands whenever you like. Additionally, you can work from any other location you want within Europe up until 4 weeks at a time for a maximum of 12 weeks in a year. And we provide your home office set-up and working from home allowance.
    Please note: even though we are remote-friendly, we can only hire people who live in the Netherlands/are open to moving to the Netherlands and hold a Dutch citizen service number (BSN);

  • We provide 25 paid holidays per year (based on a full-time contract), the option to buy extra vacation days when you used all your holidays for that year, an 8% holiday allowance and a pension plan;

  • Stay healthy with our Gym benefits: we provide a great package to choose from a wide range of gym options (ClassPass, Trainmore, Onefit etc.) including a monthly contribution towards your gym subscription, free weekly padel classes, a Friends & Family gym discount, free video-on-demand workouts and unlimited access to on-demand coaching with psychologists via chat, phone or video call through the platform OpenUp;

  • An amazing (dog-friendly) office with a roof terrace located at the Amsterdam canals

  • Weekly Friday drinks, great social events (spring dinners, boat party’s) and snacks and drinks at the office

  • We love to learn: join our knowledge exchange sessions, Lunch & Learn sessions for personal development, the Virtuagym Circle and more.

  • You will be part of a joyful and passionate team, where we share and celebrate success together and organize awesome company events such as new years dinners, Halloween parties, ski trips and way more!

About Virtuagym

Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.

Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a scale-up, we embrace our diversity, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 180+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO.

Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale. Here, at Virtuagym, we are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a joyful and energetic team.

Ready to join us?

Please do not hesitate to apply by clicking the ‘Apply for this Job’ button below! We will get back to your application within 10 working days.

For any questions on the vacancy, please get in touch with the recruitment team at

The hiring process:

The hiring process for this role consists of:

- A screening with our Recruitment team;

- A first interview with our CRO and one of our sales team members;

- A second interview with our Sales Manager and our CRO.

* Please note that we do not collaborate with third parties to fill this vacancy, so third parties are kindly asked not to contact us about this role.