As Virtuagym keeps on growing, we are now looking for a new face to complement our Client Success Benelux team. As Customer Service Consultant in our Client Success Benelux team, you will be the first point of contact for our local clients/customers and manage their success! Will you join us in our quest to create a healthier and happier world?
This role as Customer Service Consultant is based at our Amsterdam office and is a full-time position. We are a remote-friendly company, meaning you can work from home or any location you want. The Client Success team consists of young and fast learning professionals and we are looking for someone to kick start their career or are looking for their 2nd step.
Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.
Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a scale-up, we embrace our diversity, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 175+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO.
Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale. Here, at Virtuagym, we are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a joyful and energetic team.
How life at Virtuagym will be
As Customer Service Consultant, you will be a key player responsible for the growth and development of Virtuagym as well as establishing a strong connection with our customers. You will add to the process of engaging and motivating our clients to use our software and expanding our customer base every day.
Some of your key tasks as Customer Service Consultant
Offering (technical) support with customers via phone, chat or email
Ensuring customer satisfaction
Sharing the customer’s voice with internal stakeholders
What you will bring to the Client Success team
Prior experience with managing client communication, from call center, hospitality, events;
Strong written and verbal communication skills in Dutch (native) and English;
You easily connect with people;
You feel comfortable working with a lot of freedom and autonomy, ready to take responsibility and are ready to thrive working remotely;
You are a true problem solver with great emphatic skills;
You’re a fast learner and tech-savvy;
Strong organization and time management skills and ability to think outside the box.
Bonus points for…
Customer facing experience;
Experience working within the SaaS industry;
Experience with Salesforce & Jira;
Affinity with fitness.
Important note: please do apply if you meet 80%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you!
Here’s why you should come work with us
Next to being inspired daily by talented and motivated colleagues and having plenty of opportunities for personal and professional growth, these are the main Virtuagym perks:
Join one of the fastest-growing SaaS scale-ups within the awesome fitness tech domain!;
Join a diverse and international team made up of over 30 nationalities, working in an informal and fun environment;
We are remote-friendly: with our hybrid working policy you can work from home, the office or any other location you want - we provide your home office set-up and a working from home allowance;
Please note: even though we are remote-friendly, we can only hire people who live in the Netherlands/are open to move to the Netherlands and hold a Dutch citizen service number (BSN);
We provide 25 paid holidays per year (based on a full-time contract), the option to buy extra vacation days when you used all your holidays for that year, 8% holiday allowance and a pension plan;
The opportunity to grow fast within the company, including a lot of support from the management team and the opportunity to keep developing yourself;
Stay healthy with our Gym & Health benefits: we provide a great package to choose from a wide range of gym options (ClassPass, Trainmore, Onefit etc.) including a monthly contribution towards your gym subscription, a Friends & Family gym discount, free weekly cross-fit classes, free video-on-demand workouts and unlimited access to on-demand coaching with psychologists via chat, phone or video call;
We love to learn: join our knowledge exchange sessions, Lunch & Learn sessions for personal development, the Virtuagym Circle and more.
You will be part of a joyful and passionate team, where we share and celebrate success together and organize awesome company events such as new years dinners, masquerade balls, ski trips and way more!
Ready to join us?
Please do not hesitate to apply by clicking the ‘Apply for this Job’ button below! We will get back to your application within 10 working days.
For any questions on the vacancy, please get in touch with the recruitment team at firstname.lastname@example.org.
The hiring process
The hiring process for this role consists of :
Phone screening with one of our Consultants
1st interview with a Senior Consultant and team member
2nd interview with CS Head of Benelux
* Please note that we do not collaborate with third parties to fill this vacancy, so third parties are kindly asked not to contact us about this role.