Client Success Consultant - North America

Job description

Are you looking for a challenging role in an international company located in Medellin, with lots of growth potential? We are now looking for a native English-speaking Client Success Consultant to join our Medellin-based team in our efforts to make the world a healthier and fitter place.

Who Are We?

Virtuagym is a leading tech company in health & fitness mobile apps, providing solutions for consumers, gyms, personal trainers, physiotherapists, and corporate health services. With over 4,000 clients worldwide, 25,000 personal trainers, and 11 million end-users, availability in 14 languages and over 200 staff across two offices in Europe and the Americas, Virtuagym is a leading player in the fitness technology space.

With over 100% growth every year, we keep reinventing ourselves in the fast-paced fitness technology domain. While we are beyond the startup phase, we still cherish our start-up culture and non-corporate approach. At Virtuagym you have the opportunity to grow and we empower you to explore, learn and do great things as we conquer the world with our great solutions!

Our Medellín operations started in the northern part of the city in an amazing and eco-friendly building called Ruta N, known as the center of innovation. It was created by the city to promote the development of innovative technology-based businesses. After two years of significant growth, we have moved our offices to the lush hillside of the upscale El Poblado neighborhood with amazing views of the entire city and easy access to Medellin’s most influential commercial centers. Our primary focus from the Medellín office is to manage the North and South American markets.

What It’s All About

As a Client Success Consultant you will be involved in the following activities:

  • Being in constant contact with our professional clients
  • Get new clients up and running (by organizing Webinars & Seminars)
  • Answering (via phone or email) any questions from clients regarding the Virtuagym system
  • Processing feedback for future system development 
  •  Working actively with development team for new product developments 
  •  Creating content for our online Helpdesk


Your Skills

  • Communicative, commercial, practical and result-driven personality
  • Strong written and verbal communication skills in English (Advanced or Near- Native)
  • Basic written and verbal communication skills in:
  • Spanish (Non-Mandatory)
  • People skills, enthusiastic and persistent
  • Independent and proactive
  • Experience: 2-3+ years in customer service
  • Affinity for the fitness and tech industries
  • Prior Tech/SaaS experience

What We Bring to the Table

  • A challenging full-time (40 hours/week) position and great potential for you to grow and develop yourself.
  • Great freedom and autonomy to take ownership, make decisions and have major impacts.

  • 30 day paid time off (including holidays)

  • Various extra benefits such as: Free Gym Membership, Free Spanish Classes, and more.

  • Unique start-up company culture with motivated and fun colleagues in Amsterdam and Medellin.

We’ve Got Your Attention?

Don't hesitate to apply!