We are Virtuagym: a leading tech company providing an innovative all-in-one software solution for health professionals ranging from large gyms to personal trainers. This includes exercise, nutrition guidance, progress tracking, and online coaching.
With two offices in Amsterdam, NL, and Medellin, CO, 220+ employees, over 15 million end-users, 30,000 trainers and more than 6,000 health clubs worldwide, Virtuagym grows 100% every year. The company culture is informal, dynamic, and fun. We are beyond the start-up phase, but still cherish our start-up culture.
Our Client Success team is central to our success by ensuring the happiness of our customers.
Will you join us in our quest to create a healthier and happier world?
What this role looks like
Our Client Success team has our customers satisfaction at its heart. Answering customer inquires efficiently and effectively, over email, chat and telephone.
Some of your key tasks will be:
First Line Support, be the first one to help the client;
Answering customer inquiries efficiently and effectively, over email, chat and telephone;
Ensure customer satisfaction with Virtuagym and Neo-Health software and help to improve issues;
Help customers with questions or issues;
Develop customer relationships that promote retention and loyalty
What you bring to the table
Communicative, commercial, practical and result-driven personality;
Strong written and verbal communication skills in German and English;
People skills, enthusiastic and persistent;
Independent and proactive;
Prior experience is a plus;
Affinity with the fitness industry
You hold EU citizenship or a valid work permit in the Netherlands
Here's why we think you should come work with us
We offer a full-time contract with solid compensation, free gym membership, weekly crossfit and yoga classes, knowledge exchange sessions (pizza included!), Dutch-speaking courses, fresh fruit in the office, Friday drinks and plenty of other fun events with your colleagues
We provide 25 paid holidays per year (based on a full-time contract), holiday allowance and a pension plan
You’ll be joining a diverse and international team made up of over 30 nationalities across our offices in Amsterdam and Medellin, working in an easy-going and fun environment
As a scale-up, we offer great freedom and autonomy to take ownership of projects and to develop your skills and experience with us
Our beautiful office in Amsterdam is located along the Knowledge Mile and has stunning views of the city. We’re also just a few minutes walk away from Amstel station, a key transport hub
Are you ready to join us?
Please do not hesitate to apply through our Career Page!
The recruitment procedure consists of an intake by telephone, and 2 interviews (in person or through a video call).
Please note that we do not collaborate with third parties to fill this vacancy.