Client Success Consultant French Market

Job description

Virtuagym is one of the leading and fastest-growing innovators in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We serve over 18 million end-users, 30,000 trainers and more than 9,000 health clubs around the globe.

As a scale-up, we offer great freedom and autonomy to take ownership of projects and to develop your skills and experience with us. Our talented staff of 200+ is based out of two locations: Amsterdam, NL, and Medellin, CO. Our company culture is dynamic, informal and fun.


Constantly growing, we are looking for a new face to complement our Client Success team by representing our product for the French market. Do you have fluent French language skills and experience in managing client communication? Then join us in our quest to create a healthier and happier world!


How life at Virtuagym will be

As Client Success Consultant, you will be a key player responsible for the growth and development of Virtuagym as well as establishing a strong connection with our customers. You will add to the process of engaging and motivating our clients to use our software and expanding our customer base every day.

Care, celebrating shared success and integrity are the most important values at Virtuagym and you will definitely have a chance to contribute to them. Every one of your days with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to raise awareness and make a major impact on a global scale. Here, at Virtuagym, we are not just colleagues, we are friends, willing to help, and support each other, so by joining us you become a part of an amiable and energetic team.

Some of your key tasks 

  • Efficient communication with customers via phone, chat or email
  • Collecting calls on various issues and gathering feedback
  • Ensuring customer satisfaction
  • Creating content for our online Helpdesk

Requirements

What you will bring to the team

  • Prior experience with managing client communication
  • Strong written and verbal communication skills in French (native-level) and English
  • You know how to easily establish contact
  • You feel comfortable working with a lot of freedom and autonomy, ready to take responsibility and are ready to thrive working remotely
  • Practical, enthusiastic, persistent and result-driven
  • Strong organization and time management skills and ability to think outside the box

Bonus points for…

  • Experience in working with B2B clients
  • Affinity with fitness


Important note: please do apply if you meet 80%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you!


Here’s why you should come work with us
Next to being inspired daily by talented and motivated colleagues and having plenty of opportunities for personal and professional growth, these are the main Virtuagym perks:

  • Join one of the fastest growing scale-ups in Amsterdam, within the awesome fitness tech domain!;

  • Join a diverse and international team made up of over 30 nationalities, working in an informal and fun environment;

  • We are remote-friendly, meaning you can work from home whenever you want;

  • We provide a full-time contract, 25 paid holidays per year (based on a full-time contract), 8% holiday allowance, and a pension plan;

  • An opportunity to grow fast with the company, including a lot of support from the management team and the opportunity to keep developing yourself;

  • Stay healthy with our Health Program: we provide monthly contribution towards your gym subscription, fresh fruit daily (when being in the office), and a Friends & Family gym discount;

  • We love to learn: join our knowledge exchange sessions, Lunch and Learn sessions for personal development, and more.


Are you ready to join us?

Please do not hesitate to apply by clicking the ‘Apply for this Job’ button below!

For any questions on the vacancy, please get in touch with the recruitment team at recruitment@virtuagym.com.