Client Success Consultant DACH

Job description

Virtuagym is one of the leading and fastest growing innovators in the digital health and fitness domain, offering a Software as a Service (SaaS) solution and multiple native apps to users worldwide. We serve over 15 million end-users, 30,000 trainers and more than 7,000 health clubs around the globe.


As a scale-up, we offer great freedom and autonomy to take ownership of projects and to develop your skills and experience with us. Our talented staff of 200+ is based out of two locations: Amsterdam, NL, and Medellin, CO. We love to keep the company culture dynamic, informal and fun.

Constantly growing, we are looking for a new face to complement our Client Success team by representing our product for the DACH market. Do you have fluent German language skills and experience in managing client communication? Then join us in our quest to create a healthier and happier world!


How life at Virtuagym will be

As Client Success Consultant, you will be a key player responsible for the growth and development of Virtuagym as well as establishing a strong connection with our customers. You will add to the process of engaging and motivating our clients to use our software and expanding our customer base every day.

Care, celebrating shared success and integrity are the most important values at Virtuagym and you will definitely have a chance to contribute to them. Every one of your days with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to raise awareness and make a major impact on a global scale. Here, at Virtuagym, we are not just colleagues, we are friends, willing to help, and support each other, so by joining us you become a part of an amiable and energetic team.

Some of your key tasks will be

  • Efficient communication with customers via phone, chat or email;
  • Collecting calls on various issues and gathering feedback;
  • Ensuring customer satisfaction;
  • Creating content for our online Helpdesk.

Requirements

What you will bring to the team

  • Strong written and verbal communication skills in German (fluent) and English;
  • You know how to easily establish contact;
  • You feel comfortable working with a lot of freedom and autonomy, ready to take responsibility and are ready to thrive working remotely;
  • Practical, enthusiastic, persistent and result-driven;
  • Strong organisation and time management skills and ability to think outside the box

Bonus points for…

  • Prior experience with managing client communication;
  • Experience in working with B2B clients;
  • Affinity with fitness.


Here’s why you should come work with us

Next to being inspired daily by talented and motivated colleagues and having plenty of opportunities for personal and professional growth, these are the main Virtuagym perks:

  • Join one of the fastest growing scale-ups in Amsterdam, within the awesome fitness tech domain!;

  • Join a diverse and international team made up of over 30 nationalities, working in an informal and fun environment;

  • We are remote-friendly, meaning you can work from home whenever you want;

  • We provide a full-time contract, 25 paid holidays per year (based on a full-time contract), 8% holiday allowance and a pension plan;

  • An opportunity to grow fast with the company, including a lot of support from the management team and the opportunity to keep developing yourself;

  • Stay healthy with our Health Program: we provide monthly contribution towards your gym subscription and a Friends & Family gym discount;

  • We love to learn: join our knowledge exchange sessions, Lunch and Learn sessions for personal development, and more.


Are you ready to join us?

Please do not hesitate to apply by clicking the ‘Apply for this Job’ button below!

For any questions on the vacancy, please get in touch with the recruitment team at recruitment@virtuagym.com.