Account Manager Benelux

As Virtuagym keeps on growing, we’re looking for an Account Manager for the Benelux market, to join our Account Management team in Amsterdam. You are passionate about building strong relationships with your customers in the health and fitness industry. You provide them with recommendations on how to build the right tactics to move their business forward and you help them see the value in our broad offering of (software) tools to ensure business growth. As Account Manager it is your main goal to grow your book of business through upsell strategies as well as to retain your customer base and increase their happiness.

Join a high performing team and make an impact!

We're a passionate, driven team with a strong focus on growth and delivering outstanding results. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence. If you're a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you! In return, you’ll join a team where you can grow, develop, and truly unlock your full potential.

We have a beautiful office in the center of Amsterdam and while we foster getting together to exchange ideas and energy, we are a remote-friendly company. This means that you have the freedom to work from home whenever you want, provided you keep delivering great results!
At the same time we love bringing our teams together by organizing team events and company parties to brainstorm about the future of our industry and build friendships, while having fun along the way. 

What this role looks like

You will be in charge of managing a book of customers within the health and fitness industry such as fitness clubs and boutique studios. Your goal is to retain these customers, to mitigate churn and upsell the customers on additional modules. In addition, you will be tasked with migrating customers to more advanced software platforms where applicable.

Some of your key tasks as an Account Manager

• Serve as the lead point of contact for your customers;

• Engage with existing customers through high velocity outbound prospecting to up-sell, renew and cross sell;

• Keep track of upsell opportunities through a defined sales process within Salesforce.com to achieve and surpass your monthly targets;

• Demonstrate software solutions to your customers, from core products to modules, to payment solutions and upgrades;

• Coach merchants to grow their business by providing tailored and structured recommendations to achieve those goals;

• Build a trusted advisor relationship with your customers and identify upsell opportunities;

• Negotiate contracts and close agreements to maximize the growth of your book of business;

• Guide customers through their upgrade path from basic platforms to our more advanced all in one platforms;

• Demonstrate an in-depth understanding of industry trends and act as a trusted advisor who leads one-­on-­one screen sharing presentations;

• Collaborate with our Customer Success team to identify accounts at risk and prevent churn;

What you will bring to the Account Management team

• Experience in the health/fitness industry, for instance as a personal trainer or gym manager;

• Strong written and verbal communication skills in Dutch;

• Good communication skills in English;

• The ability to work in a fast-paced environment;

• Commercial, practical and a result driven personality;

• Tech-savvy and good problem solving skills.
  Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you!
  

Here’s why you should join Virtuagym!

Benefits: 

🚀 Grow your career by having a direct impact on our business results, in a team where learning and personal growth are at the core.

🌎 Remote-friendly: you can work from your home in The Netherlands. 

Please note: for our Amsterdam office vacancies, even though we are remote-friendly, we can only hire people who live in the Netherlands/are open to moving to the Netherlands, and hold a Dutch citizen service number (BSN).
🌴 25 paid vacation days per year (based on a full-time contract), with the option to buy extra vacation days when you have used up all 25 days

🏡 Pension scheme and a holiday allowance of 8% 

💻 We provide your home office set-up and hardware and a working-from-home allowance.

💪 The Virtuagym Health Program: a monthly contribution towards your gym subscription (Trainmore, Basicfit, Classpass, Urban Sports Club etc.), Friends & Family gym discount and free video-on-demand workouts.

✈ Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks.

💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.

Cultural perks:

📈 Many opportunities for personal and professional growth within the company.

😎 A fun, healthy, and international work environment made up of over 35+ nationalities.

🗣 We believe in a flat hierarchy with room to take ownership: your voice will be truly heard.

⚽ Organized Virtuagym sports events throughout the year.

🎉 Awesome company events such as New Year's dinners, Summer outings, ski trips, etc.

🍝 Friday company lunches at our Amsterdam office.

🍹 Weekly Friday drinks and snacks in the office!

🐶 Pet-friendly office at the Amsterdam canals. Bring your pup to work day!

About Virtuagym
Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.

Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success.  As a scale-up, we embrace our diversity, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 175+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO. 

Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale. At Virtuagym everyone can grow, whatever background you bring with you. We are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a joyful and energetic team. 

Ready to join us?
Please do not hesitate to apply by clicking the ‘Apply for this Job’ button below! We will get back to your application within 10 working days. 

For any questions on the vacancy, please get in touch with the recruitment team at recruitment@virtuagym.com.

Once you’ve submitted your application, please keep an eye on your inbox. Please also check the promotion and spam folders to avoid missing any communication.

* Please note that we do not collaborate with third parties to fill this vacancy, so third parties are kindly asked not to contact us about this role.