As Virtuagym keeps on growing, we are now looking for a full-time English-speaking Customer Success Manager (post-sale) based in Medellin. In this role, you will primarily focus on customers in North America, while also supporting several enterprise customers in Australia and New Zealand. English is the main working language with all customers.

As a Customer Success Manager, you will be the first point of contact for some of our most important enterprise customers and play a key role in helping them achieve success with Virtuagym. Will you join us in our quest to make the world a healthier and happier place?

Join a high performing team and make an impact!

We're a passionate, driven team with a strong focus on growth and delivering outstanding results. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence. If you're a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you! In return, you’ll join a team where you can grow, develop, and truly unlock your full potential.

We work in a remote-friendly way, focused on outcomes and strong collaboration rather than location. As long as you deliver great results, you have the flexibility to work in a way that suits you best. Our Customer Success Enterprise team is international by design, with team members primarily located across Europe, including The Netherlands, Germany, and Spain. But you will also closely collaborate with our Medellín office, working together in a hybrid setup with colleagues based there.

What the role looks like

As our Customer Success Manager - Northam, you are responsible for managing and growing relationships with several of our most important enterprise accounts, such as large-scale gym chains operating internationally. You will actively engage with customers to drive adoption, retention, and long-term success with Virtuagym.

You’ll be part of an agile team. After the daily stand-up, you’ll work through your priorities for the day: a strategic catch-up with one of your enterprise accounts on the next phase of their rollout, a discussion with a Product Manager about newly released features relevant to your customers, and an onboarding call for a newly added account. You’ll end the day preparing for upcoming quarterly or strategic review meetings.

Some of your key tasks as a Customer Success Manager

• Build trusted advisor relationships with customers, helping them achieve maximum value throughout their lifecycle.

• Own the onboarding, training, and implementation process for enterprise accounts.

• Maintain a deep understanding of the Virtuagym platform and advise customers on the most relevant features for their goals.

• Act as a product champion and drive adoption through expertise and proactive guidance.

• Support the Point of Contacts of your portfolio with their day-to-day requests.

• Proactively identify expansion and growth opportunities within your customer base.

• Increase renewals and reduce churn through early risk identification and mitigation.

• Be the voice of the customer by collecting feedback, managing requests, improving NPS, and analysing customer insights.

What you will bring to the team

• Experience in Customer Success or Account Management, managing a portfolio of customers.

• Native-level English or full professional fluency, both written and spoken.

• A second language is a plus, but not a requirement.

• Proven ability to position yourself as a trusted advisor to senior customer stakeholders.

• Strong collaboration skills to work effectively with product, sales, support, and marketing teams.

• Solid project management skills and comfort working in a fast-changing environment.

• A proactive, self-starting mindset with a strong sense of ownership.

Even better if you...

• Have experience in a SaaS environment.

• Love the fitness industry.
  

Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you!

Here’s why you should come work with us

Benefits:

🌎 Remote-friendly: you can work from home in Colombia whenever you like.

🍫 A Pluxee Card provided with a monthly balance that can be used to purchase groceries and essential food items at a wide network of partner stores.

🌴 21 holidays (on a US based holidays calendar, based on a full-time contract)

💻 We provide your home office set-up hardware.

💪 The Virtuagym Health Program: a monthly contribution towards your gym subscription, and a full Virtuagym at Work Premium Access

✈ Work from abroad for up to 12 weeks a year with a maximum of 4 consecutive weeks in LATAM or even Around the World!.

💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.

Cultural perks:

📈 Many opportunities for personal and professional growth within the company.

😎 A fun, healthy, and international work environment made up of over 35+ nationalities.

🗣 We believe in a flat hierarchy with room to take ownership: your voice will be truly heard.

⚽ Organized Virtuagym sports events throughout the year.

🎉 Awesome company events such as New Year's dinners, summer outings etc.

About Virtuagym

Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.

Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a scale-up, we embrace our diversity, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 175+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO. The primary focus of our Medellín office is to manage the North and South American market.

Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale. At Virtuagym everyone can grow, whatever background you bring with you. We are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a joyful and energetic team.

Ready to join us?
Please do not hesitate to apply by clicking the ‘Apply for this Job’ button below! We will get back to your application within 10 working days.

For any questions on the vacancy, please get in touch with the recruitment team at hrmedellin@digifit.eu

The hiring process for this role consists of …

• Screening call with Recruitment

• Interview with one of team members and the Director of CSM Enterprise

• Business Case presentation to Director of CSM Enterprise

• Optional: we could decide to schedule a final call with our CEO or COO

Once you’ve submitted your application, please keep an eye on your inbox. Please also check the promotion and spam folders to avoid missing any communication.

* Please note that we do not collaborate with third parties to fill this vacancy, so third parties are kindly asked not to contact us about this role.